1 - General
2 - User’s obligations
Input all information correctly and accurately. The contact information such as an e-mail account, a phone number, and a home address must be active and effective for Petlogue.com and its business partners to reach a User. If a User does not receive a message, a phone call or a delivery package from Petlogue.com or its business partner(s) with the information provided, Petlogue.com shall not be responsible for any troubles, loss or damages.
Users may only use the Website to make bona fide and legitimate enquiries, subscriptions or purchases. Users hereby undertake not to make any speculative, false or fraudulent subscriptions or purchases in anticipation of demand.
Users shall not provide any links, information or materials which could be considered harmful, pornographic, abusive, discriminating, insulting, threatening, hateful or otherwise objectionable. Users shall not deliver any links, information or materials which infringes or violates any intellectual property or other right of any entity or person, including, without limitation, copyrights, patents, trademarks, laws governing trade secrets, rights to privacy, or publicity. Users shall not and shall not help a third party to take any of the following actions;
(a) reverse engineer the Website
(b) Imposes, or may impose, in Petlogue.com’s discretion, an unreasonable or disproportionately large load on Petlogue.com’s infrastructure;
(c) Deep-link to any portion of the Website for any purpose without Petlogue.com’s express prior written permission;
(d) Re-sell, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on the Website for any commercial or competitive activity or purpose;
(e) "Frame", "mirror" or otherwise incorporate any part of the Website into any other Website without Petlogue.com’s prior written authorization
(f) Use the Website in any manner which could damage, disable, overburden, or impair or otherwise interfere with the use of the Website or other Users' computer equipment, or cause damage, disruption or limit the functioning of any software, hardware, or telecommunications equipment;
(g) Attempt to gain unauthorized access to the Website, any related Website, other accounts, computer system, or networks connected to the Website, through hacking, password mining, or any other means;
(h) Obtain or attempt to obtain any materials or information through any means not intentionally made available through the Website, including harvesting or otherwise collecting information about others such as email addresses;
(i) Engage in any deceptive practices intended to manipulate the organic Search Engine Results Page (SERP) or employ search engine optimization (sting or otherwise collecting informgainst common search engine guidelines. SEO practices considered unethical, or “black hat” (aka “spamdexing”) include, though are not limited to cloaking, meta data and title tags, content scraping, link schemes, Google bombs, keyword stuffing, hidden text and links, doorway and cloaked pages, link farming or schemes, blog comment spam, etc.
3 - Price
The prices displayed on the Website are subject to change time to time depending on micro and macro economic conditions, including but no limited to, price changes made by business partners and suppliers, and changes in governmental laws and regulations. The price change may occur during the period of a subscription in response to external conditions.
4 - Payment, change and cancellation
The payment by Users becomes “complete” only if and when Petlogue.com confirmed the recipient of such amount.
If a user fails to pay the specified amount within the specified period of time, the delivery of goods and/or the subscription of planned deliveries may be cancelled.
If a user pays an incorrect amount to Petlogue.com, the user needs to contact Petlogue.com’s service desk with details immediately. Failing to do so may result no guarantee of refund.
If a user requests refund and it is allowed in Petlogue.com’s change and cancellation policies, Petlogue.com may refund the amount after deducting the service charge from the original amount the user paid to Petlogue.com.
The user is fully responsible to prove and keeping the security of his/her identity and the ownership of a bank account used. Petlogue.com shall not take any responsibilities on any troubles, loss or damages caused by the refund made by Petlogue.com.
5 - Standard Cancellation Policies
a) Users may cancel a subscription should it be requested 2 weeks before the subsequent shipping date. The amount of refund shall then be calculated by Petlogue.com and transferred to the Users by the method of Petlogue.com’s choice in 1 month.
b) Users may change the frequency and timing(s) of shipping (“Shipping Timings”) should the shipping be 2 weeks before the planned shipping day.
c) Users may not cancel, postpone or refund any shipping planned to occur within 2 weeks.
d) The cancellation or change request shall only be received by Petlogue.com service desk during Petlogue.com’s official working hours.
e) Should the user’s request to change a Shipping Timing is accepted by Petlogue.com and the amount of payment required for the new Shipping Timing is higher than the amount already paid for the original Shipping Timing, the user shall pay the difference to Petlogue.com before the new Shipping Timing is confirmed. No changes shall be confirmed without the sufficient payment received by Petlogue.com.
g) If the user’s request to change a Shipping Timing is accepted by Petlogue.com and the amount of payment required for the new Shipping Timing is lower than or the same as the amount of payment for the original Shipping Timing, Petlogue.com shall not refund any amount or differences to the user.
Petlogue.com shall hold the right to cancel any subscriptions or purchases made by Users. The reasons for such cancellations shall include but not limit to illegal and suspicious subscriptions or purchases , subscriptions or purchases which are against Petlogue.com’s policies or Petlogue.com consider inappropriate. In such case, Petlogue.com shall give back all or some of the payment made by the Users in the form and timing of Petlogue.com’s choice.
6 - User Generated Contents
Petlogue.com shall not be responsible for or obliged to rejecting, modifying or removing any comments, feedback, ratings or information provided by Users on the Petlogue.com Website (“User Generated Contents”), unless otherwise such User Generated Contents are proven to be against Petlogue.com’s policies or illegal with legitimate legal documentations provided, or Petlogue.com considers suspicious, or inappropriate.
7 - Service
Petlogue.com may time to time change and update the contents, terms and conditions on the Website and any other communication channels, including but not limited to, prices, availabilities, terms and conditions and range of products and/or services provided, without an official announcement in advance. The contents displayed or communicated at one point may not represent the latest status or information applied.
Petlogue.com may suspend the Website service temporarily. Petlogue.com shall not be responsible of any losses or damages incurred by such suspension.
Petlogue.com shall make commercially reasonable effort to display accurate and up-to-date information on the Website. However, Petlogue.com shall not be responsible for any troubles, loss or damages caused by the information and materials provided on the Website directly or indirectly.
Petlogue.com shall not be responsible for any failures or confusions caused by technical issues such as server errors, misdirected or redirected transmissions, failed internet connections, interruptions in the transmission or receipt of reservations or, any computer virus or other technical defect, whether human or technical in nature.
Petlogue.com shall not be responsible for any troubles, loss or damages caused to Users and complaints from Users outside the Website, for example any events happen before, during and after the provision of activity services, quality and quantity of activity services, and provision or non provision of activity services.