Syarat Penggunaan
1 - General

By accessing, browsing and using the web site under the domain of (“Website”) and/or by subscribing to the pet food delivery service through, users who access, browse and use the Website and/or subscribe to the pet food delivery service through (“Users”) acknowledge and agree having read, understood and agreed to the Terms of Use. The Terms of Use – as may be amended from time to time – constitute the entire agreement, and supersede any other agreements or understandings (oral or written), between Users and with respect to their subject matters unless explicitly stated otherwise. By subscribing to the pet food delivery service through the Website, the user makes an offer to purchase pet food(s) and delivery service(s) at the price listed for such pet food(s) and such other terms and conditions stated on the Website, which shall become a binding contract.

2 - User’s obligations

Input all information correctly and accurately. The contact information such as an e-mail account, a phone number, and a home address must be active and effective for and its business partners to reach a User. If a User does not receive a message, a phone call or a delivery package from or its business partner(s) with the information provided, shall not be responsible for any troubles, loss or damages.

Users may only use the Website to make bona fide and legitimate enquiries, subscriptions or purchases. Users hereby undertake not to make any speculative, false or fraudulent subscriptions or purchases in anticipation of demand.

As a condition of using the Website, Users agree not to use the Website or its contents or information for any commercial or non-personal purpose (direct or indirect) or for any purpose that is illegal, unlawful or prohibited by the Terms of Use. Except with our prior written authorization, Users agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from the Website.

Users shall not provide any links, information or materials which could be considered harmful, pornographic, abusive, discriminating, insulting, threatening, hateful or otherwise objectionable. Users shall not deliver any links, information or materials which infringes or violates any intellectual property or other right of any entity or person, including, without limitation, copyrights, patents, trademarks, laws governing trade secrets, rights to privacy, or publicity. Users shall not and shall not help a third party to take any of the following actions;
(a) reverse engineer the Website
(b) Imposes, or may impose, in’s discretion, an unreasonable or disproportionately large load on’s infrastructure;
(c) Deep-link to any portion of the Website for any purpose without’s express prior written permission;
(d) Re-sell, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on the Website for any commercial or competitive activity or purpose;
(e) "Frame", "mirror" or otherwise incorporate any part of the Website into any other Website without’s prior written authorization
(f) Use the Website in any manner which could damage, disable, overburden, or impair or otherwise interfere with the use of the Website or other Users' computer equipment, or cause damage, disruption or limit the functioning of any software, hardware, or telecommunications equipment;
(g) Attempt to gain unauthorized access to the Website, any related Website, other accounts, computer system, or networks connected to the Website, through hacking, password mining, or any other means;
(h) Obtain or attempt to obtain any materials or information through any means not intentionally made available through the Website, including harvesting or otherwise collecting information about others such as email addresses;
(i) Engage in any deceptive practices intended to manipulate the organic Search Engine Results Page (SERP) or employ search engine optimization (sting or otherwise collecting informgainst common search engine guidelines. SEO practices considered unethical, or “black hat” (aka “spamdexing”) include, though are not limited to cloaking, meta data and title tags, content scraping, link schemes, Google bombs, keyword stuffing, hidden text and links, doorway and cloaked pages, link farming or schemes, blog comment spam, etc.

3 - Price

The prices displayed on the Website are subject to change time to time depending on micro and macro economic conditions, including but no limited to, price changes made by business partners and suppliers, and changes in governmental laws and regulations. The price change may occur during the period of a subscription in response to external conditions.

4 - Payment, change and cancellation

The payment by Users becomes “complete” only if and when confirmed the recipient of such amount.

If a user fails to pay the specified amount within the specified period of time, the delivery of goods and/or the subscription of planned deliveries may be cancelled.

If a user pays an incorrect amount to, the user needs to contact’s service desk with details immediately. Failing to do so may result no guarantee of refund.

If a user requests refund and it is allowed in’s change and cancellation policies, may refund the amount after deducting the service charge from the original amount the user paid to

The user is fully responsible to prove and keeping the security of his/her identity and the ownership of a bank account used. shall not take any responsibilities on any troubles, loss or damages caused by the refund made by

The change and cancellation policies in Terms of Use are set and modified time to time by and apply to all subscriptions or purchases on the Website unless explicitly stated otherwise.

5 - Standard Cancellation Policies
a) Users may cancel a subscription should it be requested 2 weeks before the subsequent shipping date. The amount of refund shall then be calculated by and transferred to the Users by the method of’s choice in 1 month.
b) Users may change the frequency and timing(s) of shipping (“Shipping Timings”) should the shipping be 2 weeks before the planned shipping day.
c) Users may not cancel, postpone or refund any shipping planned to occur within 2 weeks.
d) The cancellation or change request shall only be received by service desk during’s official working hours.
e) Should the user’s request to change a Shipping Timing is accepted by and the amount of payment required for the new Shipping Timing is higher than the amount already paid for the original Shipping Timing, the user shall pay the difference to before the new Shipping Timing is confirmed. No changes shall be confirmed without the sufficient payment received by
g) If the user’s request to change a Shipping Timing is accepted by and the amount of payment required for the new Shipping Timing is lower than or the same as the amount of payment for the original Shipping Timing, shall not refund any amount or differences to the user. shall hold the right to cancel any subscriptions or purchases made by Users. The reasons for such cancellations shall include but not limit to illegal and suspicious subscriptions or purchases , subscriptions or purchases which are against’s policies or consider inappropriate. In such case, shall give back all or some of the payment made by the Users in the form and timing of’s choice.

6 - User Generated Contents shall not be responsible for or obliged to rejecting, modifying or removing any comments, feedback, ratings or information provided by Users on the Website (“User Generated Contents”), unless otherwise such User Generated Contents are proven to be against’s policies or illegal with legitimate legal documentations provided, or considers suspicious, or inappropriate.

7 - Service grants Users a limited, restricted, personal, non-transferable, non-sublicense-able, revocable license to access and use the Website only as expressly permitted in the Terms of Use. Except for this limited license, do not grant Users any other rights or license with respect to the Website; any rights or licenses not expressly granted herein are reserved. The content and information on the Website, as well as the software and infrastructure used to provide such content and information, is proprietary to or its suppliers and providers. may time to time change and update the contents, terms and conditions on the Website and any other communication channels, including but not limited to, prices, availabilities, terms and conditions and range of products and/or services provided, without an official announcement in advance. The contents displayed or communicated at one point may not represent the latest status or information applied. may suspend the Website service temporarily. shall not be responsible of any losses or damages incurred by such suspension. shall make commercially reasonable effort to display accurate and up-to-date information on the Website. However, shall not be responsible for any troubles, loss or damages caused by the information and materials provided on the Website directly or indirectly. shall not be responsible for any failures or confusions caused by technical issues such as server errors, misdirected or redirected transmissions, failed internet connections, interruptions in the transmission or receipt of reservations or, any computer virus or other technical defect, whether human or technical in nature. shall not be responsible for any troubles, loss or damages caused to Users and complaints from Users outside the Website, for example any events happen before, during and after the provision of activity services, quality and quantity of activity services, and provision or non provision of activity services.